You can place a one-time order directly through our website by selecting your meals, preferred pickup location, and pickup date. If you’ve purchased a prepaid meal package, simply email us your meal selections and preferred pickup details. We’ll deduct the meals from your package balance. There’s no minimum order, and you can order as often as you like!

We prepare fresh meals five days a week: Monday, Tuesday, Wednesday, Friday, and Saturday.

Website Orders: Place your order by midnight the night before your selected prep day.

Prepaid Meal Package Orders: Email your meal selections by 8PM the night before your selected prep day.

Pickup schedules vary by location, so please select an available pickup date when placing your order.

Not at all! There are no minimum orders, subscriptions, or weekly commitments. Order as many or as few meals as you need, whenever you need them. You can place a one-time order or purchase a prepaid meal package to enjoy discounted pricing. Healthy eating should fit your schedule, not the other way around!

Absolutely! Our custom meals allow you to build your plate around your preferences and nutritional goals. Choose your protein, carbohydrate, vegetables, and sauce, along with your preferred protein portion size of 4oz, 6oz, 8oz, or 10oz.

We also offer a variety of nutritionist-designed meals for those who prefer something ready to choose from our menu.

If you have specific dietary requirements or need additional customization, please contact us before placing your order. Certain modifications may involve an additional charge.

Our prepaid meal packages are a convenient way to save on your meal prep without committing to a weekly subscription. Choose from packages of 20, 40, or 56 meals, and enjoy discounted pricing compared to ordering individually.

Once you’ve purchased your package, simply email us your meal selections, preferred pickup location, and pickup date by 8PM the night before your selected prep day.

There’s no minimum number of meals required per pickup, and you can redeem your meals at your own pace. Packages can also be shared with family or friends, making them a great option for households looking to simplify meal planning.

All packages are valid for one year from the date of purchase.

Yes! All prepaid meal packages are valid for one year from the date of purchase. You can redeem your meals whenever it’s convenient for you, with no weekly commitments or minimum number of meals required per pickup. Any unused meals will expire at the end of the one-year period and cannot be refunded or carried forward.

We recommend keeping track of your package balance and expiry date to make the most of your meals!

Pickup times vary depending on your selected location. Your pickup date, location, and instructions will be provided in your order confirmation email. Please review these details carefully and plan to collect your meals during your pickup location’s regular business hours.

Our meal prep kitchen offers pickup between 9AM and 12PM, while our cafes and partner locations have their own designated pickup schedules.

Please note that we do not send additional pickup reminders once your order has been confirmed.

We currently do not offer direct home delivery. However, you can arrange your own courier service, such as Uber, to collect your meals from select pickup locations. Please contact us before arranging a courier to confirm which locations can accommodate courier pickups.

Courier fees and arrangements are the customer’s responsibility. We recommend scheduling your courier during the pickup location’s designated hours to ensure your meals are available for collection.

Yes! We can accommodate changes to your pickup location as long as you notify us before 8PM the night before your scheduled prep day.

Please email us with your order details and your preferred new pickup location so we can update your order accordingly.

Once the 8PM deadline has passed, pickup locations cannot be changed, as meals are organized and distributed according to each location’s scheduled orders.

We understand that life gets busy! However, because every order is freshly prepared specifically for you, missed pickups are non-refundable and cannot be credited toward future orders. Your meals will be held at your selected pickup location for up to 3 days, after which uncollected meals will be discarded.

Partner Location Hours & Closures –  Our pickup partners operate independently and have their own business hours. Customers are responsible for collecting their meals during these hours. We do our best to notify customers of any known closures in advance. However, we cannot guarantee access to meals when a partner location is closed.

If a location unexpectedly closes during its advertised business hours and prevents you from collecting your order, please email us so we can review the circumstances.

We recommend checking your pickup location’s business hours before heading out, especially around holidays.

Our meals are freshly prepared without added preservatives and are best enjoyed within 3–4 days of preparation, provided they are properly refrigerated at 4°C (40°F) or below. Because we prioritize freshness over extended shelf life, we recommend enjoying your meals within this timeframe for the best quality, flavour, and food safety.

If you’ve ordered meals for several days, we suggest enjoying more perishable items, such as seafood and fresh vegetables like broccoli or cauliflower, first. Many of our meals can also be frozen if you don’t plan to enjoy them within the recommended timeframe.

For optimal freshness, refrigerate your meals promptly after pickup.

Yes! Many of our meals can be frozen to extend their shelf life, although some dishes and ingredients are best enjoyed fresh. For the best results, we recommend freezing suitable meals as soon as possible after pickup rather than waiting until the end of their refrigerated shelf life. When you’re ready to enjoy them, thaw your meals overnight in the refrigerator and reheat thoroughly.

Please note: Meals containing fresh salads, raw vegetables, or certain creamy sauces may not freeze well, as their texture and quality can change after thawing. If you’re unsure whether a particular meal is suitable for freezing, feel free to contact us before ordering!

Our meals are designed to make healthy eating convenient, with minimal preparation required! For best results, remove the lid and any separate sauce or dressing containers before reheating. Transfer your food to a microwave-safe dish, or use the original container if it is labelled microwave-safe.

Heat your meal until thoroughly hot throughout, reaching an internal temperature of 74°C (165°F). Heating times will vary depending on your microwave and portion size. Stir partway through heating when possible to ensure even warming.

Sauces and dressings: Most of our meals come with sauces packaged separately. These should not be microwaved. Simply add them to your meal after reheating.

Allow your meal to cool slightly before enjoying!

Yes! We provide estimated calories and macronutrient information for applicable meals directly on our website. Our nutritional breakdowns include calories, protein, carbohydrates, and fats, making it easier to choose meals that align with your health, fitness, and nutritional goals.

Please keep in mind that nutritional values are estimates and may vary slightly due to natural ingredient variations and preparation methods.  Nutritional information is available online and is not printed on individual meal labels.

We use convenient, food-grade containers designed to keep your meals fresh and make storage easy. Our standard meal containers can be reused or recycled where accepted by your local recycling program. Please rinse containers before recycling.

We also offer biodegradable containers upon request. Simply leave a note at checkout if you’d prefer this option. Please keep in mind that biodegradable containers tend to break down more quickly when refrigerated, so we recommend enjoying meals packaged in these containers sooner.

At this time, we do not accept used containers back for reuse or recycling.

Yes! We offer halal chicken and turkey options upon request for customers who follow a halal diet. Halal protein substitutions are available for an additional $1 per meal and require at least one day’s advance notice to ensure we can accommodate your request.

When placing your order, please indicate your halal preference in the order notes at checkout. Halal options are also available when ordering through our prepaid meal packages, with the applicable surcharge added separately.

Our vegetarian and vegan meals may also be suitable for customers following a halal diet, depending on the ingredients used. If you have any questions about our ingredients or preparation methods, please contact us before ordering.

Yes! We offer gluten-free and dairy-free meal options through our customizable meal menu. Our custom meals allow you to select your preferred protein, carbohydrate, vegetables, and sauce, making it easier to accommodate specific dietary preferences.

Certain ingredient substitutions or modifications may be available for an additional charge. Please note that our meals are prepared in a shared commercial kitchen where gluten, dairy, and other common allergens are handled. While we take care when preparing meals, we cannot guarantee that any meal is completely free from allergen cross-contact.

If you have a food allergy, celiac disease, or specific dietary restrictions, please contact us before placing your order so we can discuss whether we’re able to accommodate your needs.

We understand how important it is to accommodate food allergies and dietary restrictions, and we do our best to assist customers whenever possible. However, all of our meals are prepared in a shared commercial kitchen where common allergens, including gluten, dairy, eggs, soy, nuts, and sesame, may be present.

While we take precautions during food preparation, we cannot guarantee an allergen-free environment or eliminate the risk of cross-contact. If you have a food allergy, intolerance, or specific dietary restriction, please contact us before placing your order so we can review your requirements and determine whether we’re able to accommodate them safely.

For customers with severe allergies or a high risk of allergic reactions, our shared kitchen environment may not be suitable.

Yes! We offer customizable meals that allow you to build your own meal based on your preferences and nutritional goals. With our custom meals, you can choose your protein, carbohydrate, vegetables, and sauce, along with your preferred protein portion size of 4oz, 6oz, 8oz, or 10oz.

Our nutritionist-designed menu items, however, are prepared according to standardized recipes and generally cannot be modified or have ingredients substituted.

Certain special requests or substitutions may be available for an additional charge. Please contact us before ordering if you have specific dietary requirements that aren’t covered by our custom meal options.

We recommend reviewing meal descriptions and ingredients carefully before placing your order.

As our meals are freshly prepared to order, all sales are generally final once the applicable ordering deadline has passed. Orders cancelled before the applicable deadline are eligible for a store credit rather than a refund to the original payment method.

We do not offer refunds or credits for missed pickups, late cancellations, or meals that are not collected within the designated pickup period.

If there is an error with your order or a concern about the meals you’ve received, please contact us by email within 24 hours of pickup, including photographs of the issue. We’ll review the situation and determine an appropriate resolution, which may include a credit, replacement, or refund where applicable.

Payment processing fees: Where a refund is issued, non-refundable Square payment processing fees will be deducted from the refund amount.

Nothing in this policy limits your rights under applicable consumer protection laws.

Our prepaid meal packages are non-refundable.  We offer packages of 20, 40, and 56 meals at discounted rates, allowing customers to purchase meals in advance and redeem them at their convenience.

All prepaid meal packages are valid for one year from the date of purchase. Any unused meals remaining after the expiry date will be forfeited and cannot be refunded, credited, or carried forward.

There is no minimum number of meals required per pickup, and packages can be shared with family members or friends, making them a flexible option for different schedules and lifestyles.

We encourage customers to choose a package size they feel confident they can use within the one-year validity period.

This policy does not affect any rights you may have under applicable consumer protection laws.

We take great care in preparing and packaging every order, but occasionally mistakes can happen. If you’ve received an incorrect meal, are missing an item, or notice an issue with your order, please contact us by email within 24 hours of pickup.

To help us review and resolve the issue as quickly as possible, please include: Your name and order number, a brief description of the issue, clear photographs of the affected meals, packaging, or labels.

Once we’ve reviewed the details, we’ll determine an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.

Please note: Issues reported more than 24 hours after pickup may not be eligible for a credit or replacement.

We appreciate the opportunity to make things right!

We ask that all customers collect their meals on their scheduled pickup date to ensure optimal freshness and quality. If you’re unable to collect your order as scheduled, your meals may be held for up to 3 days from the scheduled pickup date, provided the pickup location can accommodate storage.

Because our meals are freshly prepared without added preservatives, we strongly recommend picking them up as soon as possible.

Missed pickups are non-refundable and are not eligible for store credits. Any meals remaining uncollected after the three-day holding period will be discarded for food safety reasons.

If you’re picking up from one of our partner locations, please ensure you arrive during their posted business hours. Our pickup partners operate independently, and their hours may vary. If you arrive during a partner’s advertised business hours and unexpectedly find the location closed, please email us so we can review the circumstances.

We recommend checking your selected pickup location and collection details in your order confirmation before heading out.